Battery Systems of Missoula is honored to be chosen as Branch of the Month for December. The team in Missoula works hard every day to exceed our customers’ expectations. With tenure ranging from 5 months to over 30 years, we pride ourselves on the ability to meet any need that a customer may have. The recognition of Branch of the Month means a lot to our team and is something in which we take pride.
Missoula is not a large city by most standards, and so it is very critical to build and keep a good reputation. A handful of customers, with a less than stellar experience, can spread negative reviews very quickly. Knowing this, every team member in Missoula makes it a priority to treat each customer as though they are the only sale of the day.
We have two great team members at the Missoula branch: Randy McCall and Dylan Davidson. Randy has over 34 years’ experience in the battery industry. He has worked hard over the years to build solid, long lasting relationships with our customer base. Many customers come in and ask for Randy by name, remembering the level of service they received in the past. Dylan is the newest team member to Missoula, starting in July of this year. Dylan brings a solid background in customer service and a strong work-ethic. He has already excelled at learning day to day operations and learning our systems. In addition, Dylan has brought fresh ideas and perspectives to the branch, helping us improve our retail area and warehouse organization.
The team at Missoula is what makes our branch successful. Through a continued commitment to outstanding customer service, we have positioned ourselves as the go-to battery source in our area. We will continue to set goals and look forward to all of the opportunities that 2018 will bring.