BOM_162_Salt Lake City_February 2018

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WOW!! All of us here at Branch 162, Salt Lake City, are honored for being chosen as February’s Branch of the Month. I was asked to share with you what makes this branch stand out and the reason for our success. I will first say that our success, of course, comes from EXCELLENT Customer service, combined with knowledge (which is not only in my branch but within the entire company), knowing our customer base to make sure each customer is on the right program, exceeding their expectations, and going that extra mile when needed. These are all things we are taught by our leaders in order for us to be successful and I think we all do a great job and it shows.  We have found that educating the customers goes a long way. We go over maintenance, proper charging and any other items that help prolong the battery life. We want to see our customers again but for new battery needs not for problems or warranty issues.

I would like to take a minute and share with you why I feel our branch has been successful and stands out. Our TEAMWORK, I have the honor of leading 5 very talented, hardworking individuals. There have been promotions and they have had to take on more rolls this year and they have all done it with a great attitude. I have never seen a team look after each other and back each other up like this and it truly shows in the success we have had this past year. There is a lot of pride with this team, it shows in our vehicles, the branch appearance and also the jobs they do. I am so proud to work beside each one of them on a daily basis.

 “Great things in business are never done by one person; they’re done by a team of people.” – Steve Jobs

Hannah Brewster

Branch Manager

162 – Salt Lake City

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